Distance Sales Policy

Last updated: 27 September 2026

This Distance Sales Policy explains the principal terms that apply when a customer purchases goods from economiabazaar.com. Mandatory consumer rights under applicable law remain unaffected.

1. Seller and customer

Seller: MIA GLOBAL E-EXPORT CO.
Address: Skyland Istanbul, Huzur, Azerbaycan Cd. No:4, Sarıyer, Istanbul, Türkiye
Phone / WhatsApp: +90 538 626 8525
Email: info@economiabazaar.com

Customer: The person placing the order using the billing and delivery details submitted at checkout.

2. Scope and pre-contract information

The product description, selected options, quantity, total price, taxes, delivery charge, payment method and delivery address confirmed at checkout form part of the distance sales agreement. Customers should review this information before placing an order.

3. Order formation and payment

An order is received when checkout is completed and payment is successfully authorised. An automated order acknowledgement does not prevent Economia Bazaar from contacting the customer if an item is unavailable, a pricing or stock error is identified, or additional information is required for secure fulfilment. No shipment obligation arises for an unpaid or declined order.

4. Order changes and cancellation before dispatch

Please request an order change or cancellation within 12 hours of placing the order. We will approve the request whenever the order has not entered preparation, personalisation, cold-chain handling or dispatch. If fulfilment has already begun, cancellation may no longer be operationally possible. This 12-hour service rule does not limit any mandatory statutory right of withdrawal or remedy available after delivery.

5. Preparation, dispatch and delivery

Orders are prepared according to product type, stock status and destination. For many supported international destinations, the estimated carrier transit time is 2–5 business days after dispatch. Preparation time is separate and may be longer for handmade, personalised, made-to-order, temperature-sensitive or temporarily unavailable products. Customs inspections, local holidays, weather, remote-area service and carrier disruptions can extend delivery.

The customer is responsible for providing a complete and accurate delivery address and for complying with destination-country import requirements. Any import duty, tax, brokerage or customs charge not collected at checkout is normally the recipient’s responsibility.

6. Delivery and package inspection

Customers should inspect the parcel promptly. If the outer package is visibly damaged, leaking, opened or materially compromised, photograph the parcel and product, retain all packaging and contact us as soon as possible. These records help us review the shipment with the carrier. Nothing in this section removes legal rights relating to defective, damaged or incorrectly supplied goods.

7. Right of withdrawal

Where the statutory right of withdrawal applies, a consumer may notify us within 14 days from delivery, without giving a reason, subject to the exceptions permitted by law. The customer must send a clear withdrawal statement to info@economiabazaar.com and follow the return instructions provided for the relevant product and destination.

Returned goods should be handled only to the extent reasonably necessary to inspect their nature, characteristics and functioning. The customer may be responsible for any diminished value caused by handling beyond that level.

8. Exceptions to withdrawal

The right of withdrawal may not apply to products made to the customer’s specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods unsuitable for return for health or hygiene reasons after the seal is broken; goods that become inseparably mixed with other items after delivery; and other categories excluded by mandatory law. Food, cosmetic and personal-care returns are assessed according to the product’s perishability, safety seal, hygiene status and applicable legal rules.

9. Refunds

When a valid withdrawal or refund request is accepted, eligible payments are returned using the original payment method within the period required by applicable law. Where permitted, reimbursement may be withheld until the returned goods are received or the customer supplies evidence of return. Bank and payment-provider processing times may affect when the refunded amount appears.

10. Non-conforming, damaged or incorrect goods

If an item is damaged, defective, materially different from its description or incorrectly supplied, contact us with the order number and supporting photographs. Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair, price reduction or refund.

11. Privacy and communications

Order and contact information is processed for payment, fraud prevention, fulfilment, delivery and customer support in accordance with our Privacy & Security Policy. We never request a full card number, card security code or account password through email, WhatsApp or live chat.

12. Governing rules and dispute resolution

This policy is interpreted together with Turkish Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts and other mandatory rules applicable to the transaction. Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court within the monetary and territorial limits in force. Mandatory rights available in the customer’s country of residence are not excluded where they must legally apply.

13. Contact

For order, cancellation, delivery, withdrawal or refund questions, contact info@economiabazaar.com or WhatsApp +90 538 626 8525.