To place an order, go to the product page, select the desired product, specify the quantity and click the “Add to Cart” button. After checking the products in your cart, you can proceed to the “Checkout” page, fill in the required information and complete your order.

Order preparation and carrier transit are separate stages. Preparation time depends on the products in your order and their availability. Handmade, personalised, temperature-sensitive or supplier-sourced items may require additional preparation.

Once your order has been dispatched, you will receive tracking information. Please see our Shipping & Delivery policy for preparation and estimated transit details.

Shipping charges depend on the parcel’s chargeable weight, dimensions, destination and available delivery service. The applicable shipping charge is shown at checkout before payment.

For an unusually large parcel or a special shipping request, please contact our support team before ordering. Any applicable import duties or taxes are separate from the shipping charge; see our Shipping & Delivery policy for details.

Please contact our support team with your order number to request cancellation within 12 hours of placing your order.

Cancellation can be approved when preparation, personalisation, cold-chain handling or dispatch has not already started. A request is not a cancellation confirmation; our team will confirm whether it can be processed. See our Shipping & Delivery policy for the current cancellation conditions.

Yes, we plan to restock items that are indicated as “out of stock”. We are constantly updating stock availability and trying to restock our popular products.

If you would like to inquire about a specific product, you can contact our customer service.

We offer worldwide shipping to supported destinations. Availability depends on the product, the carrier and the destination’s import rules. Enter your complete delivery address at checkout to check the available shipping service.

Express transit is generally estimated at 1–3 business days after dispatch, depending on the destination. Our Shipping & Delivery policy sets out the broader 2–5 business day estimated transit window and possible delays. These are estimates, not guaranteed delivery dates; customs clearance, weather, public holidays, remote addresses and carrier disruptions may extend delivery.

Please check your address and postal code carefully and review your destination’s import requirements, particularly for food products.

Please check the carrier tracking link for the latest delivery information. Customs clearance, weather, public holidays, remote destinations or carrier disruptions may affect the estimated arrival date.

If tracking is unclear or your parcel appears delayed, contact our support team with your order number. We can follow up with the carrier and share the available information, but cannot guarantee a customs clearance or delivery date.

Customs clearance is handled by the destination’s authorities and is outside our direct control. Import requirements, restrictions, taxes and duties vary by country.

If the carrier or customs office requests information or payment, please respond promptly. Contact the carrier or relevant customs office for local requirements. Our support team can help obtain shipment status information from the carrier, but cannot override customs decisions or guarantee clearance times.

Your privacy is extremely important to us. All measures are taken to protect your personal information on our website. We use a 256-bit SSL certificate and promise not to share any of our customer information with third parties.

You can reach our customer service from the “Contact” page on our website.
You can also contact us via e-mail or phone and get support for any questions you may have.