FREQUENTLY ASKED QUESTIONS
Yes, our product images are real images of the products we offer. When you place an order, you will receive the same product as you see in the picture. We attach great importance to the quality and features of our products, which is why our images are designed to best reflect our actual products.
If for any reason you have a problem with the product, our customer service is always there for you!
To place an order, go to the product page, select the desired product, specify the quantity and click the “Add to Cart” button. After checking the products in your cart, you can proceed to the “Checkout” page, fill in the required information and complete your order.
Generally, your package will be dispatched within 1-2 business days. However, to ensure the freshest quality of products such as baklava, chocolate, pişmaniye, and sucuk, we do not keep these items in stock. Therefore, for orders containing these types of products, the dispatch time may extend by an additional 1-2 business days.
Additionally, for handmade items, the production process may require up to 7 days for the item to be ready for shipment.
Our shipping rates vary depending on factors such as package size, weight, and delivery speed.
Charges are calculated according to the following criteria:
Package Size and Weight: The size and weight of your package directly affects the shipping rate. Larger and heavier packages are subject to higher rates.
Destination Country: The country to which the shipment will be sent plays an important role in determining the shipping cost. Costs for international shipments can vary depending on distance and customs clearance.
Delivery Speed: The delivery option chosen (standard, express, etc.) affects the shipping cost. Faster delivery options usually result in higher costs.
Additional Services: Additional services such as insurance, tracking, special packaging, etc. can also affect the shipping cost.
Shipping rates are automatically calculated based on the details of your order and are communicated to you during the order confirmation process. For more information about shipping rates, you can write to our live support team.
Note: If you would like to inquire about the cost and details of shipping a special size or package from Turkiye to your home country, please contact our whatsapp customer service team directly.
In order to cancel your order, you must do so within 12 hours.
Please follow the steps below to cancel your order:
Contact Customer Service: Notify our customer service team of your cancellation request as soon as possible. You can reach us via phone, email or live chat.
Provide Order Information: Include your order number and other necessary information when submitting your cancellation request.
Cancellation Confirmation: You will receive a confirmation message after your request is received. If your order is within the 12-hour cancellation period, the cancellation will be processed.
Note: It is important that you submit your cancellation request within the 12-hour period. After this time, your order may have been processed and cancellation may not be possible.
If you have any questions or need further assistance, please feel free to contact our customer service team.
Yes, we plan to restock items that are indicated as “out of stock”. We are constantly updating stock availability and trying to restock our popular products.
If you would like to inquire about a specific product, you can contact our customer service.
We can send your orders to the address of your choice!
We offer express shipping to all countries worldwide.
Just specify your delivery address at the order placement stage.
We can deliver express to any country in the world within 3 working days. However, please note that each country has its own customs regulations. When placing your order, we recommend that you carefully check your postal code, address details and identification information required in some countries and indicate if you have any notes regarding your order.
We therefore strongly recommend that you research your country’s customs regulations, especially when ordering food products.
If you have any problems, feel free to contact our customer service and we will be happy to help you!
We usually ship our products via express shipping, so delays are unlikely.
However, if there is an unexpected delay, we are here to help!
We will contact the shipping company directly on your behalf and ensure that the process is concluded quickly and that all updates are timely.
Customs control of shipments is a process carried out by the relevant customs procedures of the countries and is beyond the control of the sender company. For this reason, our company is not authorized to intervene in delays or problems experienced during customs procedures.
Only as the sender company, we can obtain information about the status of the relevant shipment by calling the cargo agency in line with the information of our customers and request the authorities to speed up the process.
If you encounter any problems with customs clearance, please contact the authorized cargo agency or the relevant customs office in your country.
Your privacy is extremely important to us. All measures are taken to protect your personal information on our website. We use a 256-bit SSL certificate and promise not to share any of our customer information with third parties.
At MIA GLOBAL E-EXPORT TEAM,
we are here to provide the best service and support to our valued shoppers. If you need any help with the products you would like to have on our website or any other questions, please do not hesitate to contact us. We are here to ensure your satisfaction and solve any problem.
CONTACT US FOR ANY QUESTIONS
You can follow our social media accounts and reach us on any topic you are curious about using the links below!
