Return & Refund Policy

Return Process

Customer satisfaction is important to us. Therefore, if you are not satisfied with the products you have purchased, you can return them under the conditions specified below.

Return Conditions

Return Period: You have the right to cancel your order within 14 days without giving any reason.
The order cancellation period is 14 days from the date you received the goods or the date a third party designated by you, other than the carrier, received the goods.
(Food products are not eligible for return.)
(Refunds for food products may be made under certain conditions.)

Product Condition: The product you wish to return must be unused, in its original packaging, and with all labels intact.
User-Caused Issues: Your return request will be accepted provided there are no user-caused issues with the product.

Return Procedure

You must notify our customer service of your return request within 14 days of the date the product was delivered.
We will send you the necessary documents for the return process and the return address for the product.
After the returned product is inspected, if it is found to be in accordance with the conditions, your payment will be refunded to your account within 14 business days.

Refund

Once the return is approved, the full amount you paid will be refunded to you, provided there is no user-related issue.

Return Shipping Costs

Return shipping costs are covered by our company if the product is defective or damaged.

User-Caused Issues: If there are no user-caused issues with the product, your return request will be accepted.

Return Procedure

You must notify our customer service of your return request within 14 days of the product delivery date.
We will send you the necessary documents for the return process and the return address.
After the returned product is inspected, if it meets the conditions, your payment will be refunded to your account within 10 business days.
Refund

Once the return is approved, the full amount you paid will be refunded to you, provided there is no user-related issue.

Return Shipping Costs

Return shipping costs are covered by our company if the product is defective or damaged. For returns due to user-related issues, the shipping cost is the customer’s responsibility.